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Orders
Below are some of are common questions about orders
How do I place an order?
Discover a piece that speaks to you, add it to your cart, and complete checkout in just a few steps. Once confirmed, you’ll receive an email acknowledging that your chosen design is being prepared with care.
Can I customize a piece before ordering?
Absolutely. Every jewel tells a story, and we believe yours should be personal. Our bespoke service allows you to tailor designs, stones, or details to create a one-of-a-kind treasure.
How can I track my order?
The moment your piece begins its journey to you, we’ll share a tracking link so you can follow it every step of the way—until it rests safely in your hands.
Can I cancel or change my order after placing it?
Because every order is handled with precision, changes are possible only within 24 hours of purchase. After that, your piece enters production and can no longer be altered.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you offer international shipping?
Yes—we deliver worldwide, ensuring your chosen piece finds you wherever you are. Shipping rates and times depend on your location, but we always ship with trusted, secure carriers.
How long will it take to receive my order?
Ready-to-ship designs typically arrive within 7–14 business days. Bespoke or made-to-order pieces may require additional time, as true artistry cannot be rushed.
What is your return policy?
If for any reason your piece isn’t quite right, we welcome returns within 30 days of delivery, as long as it remains unworn and in its original condition. Your satisfaction is as timeless as our designs.
Who covers the cost of return shipping?
If a mistake is on our part, we’ll gladly cover return shipping. For all other returns, shipping is the customer’s responsibility—though we’re here to guide you through every step of the process.
Care & Maintenance
Below are some common questions about maintaining and caring for your exquisite pieces
How should I clean my jewelry at home?
A soft cloth, warm water, and gentle soap are all you need to restore brilliance. Avoid harsh chemicals or ultrasonic cleaners unless recommended for your specific piece.
How do I store my jewelry to keep it safe?
Store each piece separately in a soft pouch or lined jewelry box to prevent scratches. Diamonds may be unyielding, but gold and other gems deserve a tender touch.
Can I wear my jewelry every day?
Our designs are made to be lived in, but we recommend removing them during heavy activity, swimming, or exposure to chemicals to preserve their timeless beauty.
Do you offer professional cleaning or servicing?
Yes. We provide professional cleaning and inspection services to ensure your diamonds and settings remain as flawless as the day you received them. Think of it as a routine check-up for your masterpiece.
